HOME SERVICE LABORATORY PROCEDURES
Aug 2021 - Dec 2021
A consent form will be accomplished by the patient before the laboratory procedures are performed.
Fatima University Medical Center (FUMC) has been at the forefront of medical and hospital service in northern Metro Manila for the past 4 decades. From a mere 20-bed general hospital, we’ve grown to a 150-bed capacity hospital with the latest facilities, continually serving and providing tertiary healthcare to the residents of Valenzuela, Malabon, Caloocan, Navotas, Bulacan, and now in Antipolo.
With the new and latest technology, we at FUMC are able to provide a range of alternative treatments and best possible care for the immediate and excellent recovery of our patients. FUMC believes in empowering our patients with the right information for them to attain a healthy and active life.
Standard online patient scheduling rules for Dok2Me are stated below. Providers/physicians using the platform may have additional/modified rules.
a. Clinic hours are limited to the days and times displayed on the platform. It may change without prior notice depending on physician’s availability.
b. Please note that we may not be able to assist patients who arrive in the online consultation after their appointed time.
c. If you are unable to keep an appointment, for whatever reason, please contact your physician by email a minimum of 24 hours ahead of time to reschedule or cancel your appointment to allow another patient the opportunity of being seen at that time.
d. Refunds for patients who do not show up during the appointed time are not allowed. They may be allowed in special cases subject to the discretion and approval of the physician
e. As regulations for online consultations are not yet fully clarified, insurance/HMO cards are not yet accepted as methods for paying for the online consultation.
f. Please remember to bring all appropriate medical records. You may be asked to provide medical records and identification to the physician. The platform does not process, accept, store or transmit any of these records or information. They are sent directly by you to your physician.
g. This is an online patient scheduling platform. In cases of medical emergencies, you or your patient should be brought to the nearest medical facility.
All pages within this Site and any material made available by Ticket2Me under the brand name Dok2Me are the property of Ticket2Me, or its licensors or suppliers, as applicable. The Site is protected by Philippine and international copyright and trademark laws. Site Contents, including any materials accessed through or made available for use or download through the Site (“Content”) may not be copied, distributed, modified, reproduced, published or used, in whole or in part, except for purposes authorized or approved in writing by Ticket2Me. You are not allowed to frame or use framing techniques to enclose, or deep link to, any name, trademarks, service marks, logo, Content or other proprietary information (including; images, text, page layout, or form) of Ticket2Me or Dok2Me without our express written consent. Notwithstanding the foregoing, any material you post in any third party platform used by Providers are yours/theirs alone and you are solely responsible for that content.
Any healthcare provider using the Site (“Provider”) must comply with all laws, medical or other board rules, or other rules and regulations applicable to you as a healthcare provider or other professional using the Site. Your relationship with the Dok2Me users (including your patients/clients) is directly between you and the patient. The patient will never have a physician-patient relationship with Dok2Me. Dok2Me does not practice medicine or any other licensed profession and offers no medical or other professional services. As set forth more fully below, Provider is solely responsible for all agreements, consents, notices and other interactions with patients and other consumers.
The Provider will use the Site and Services only in accordance with applicable standards of good professional practice. While software products such as the Site and Services can facilitate and improve the quality of service that Provider and its personnel offer to patients, many factors, including the provider/patient relationship can affect a patient outcome, and with complex and interdependent technologies, decision-making it is often difficult or impossible to accurately determine what the factors were and in what proportion they affected an outcome.
Provider shall be solely responsible for its use of the Site and Services, and the provision of services to Provider’s patients. In this regard, Provider releases Ticket2Me/Dok2Me and waives all potential claims against Ticket2Me/Dok2Me as a result of the Provider’s use of the Site and Services, and the provision of services to Provider’s patients. As a result of the uncertainties and risks inherent in the patient care process, Provider agrees to defend, indemnify and hold Ticket2Me/Dok2Me harmless from any claim by or on behalf of any patient of Provider or its personnel, or by or on behalf of any other third party or person claiming damage by virtue of a familial or financial relationship with such a patient, which is brought against Ticket2Me/Dok2Me, regardless of the cause if such claim arises for any reason whatsoever, out of the use or operation of the Site and Services.
To the extent applicable, Provider will obtain Ticket2Me/Dok2Me’s prior written consent to any settlement or judgment in which Provider agrees to or which otherwise provides or implies any finding of fault of Ticket2Me/Dok2Me or any defect in the Site or Services. Ticket2Me/Dok2Me will promptly notify Provider in writing of any claim subject to this indemnification, promptly provide Provider with the information reasonably required for the defense of the same, and grant to Provider exclusive control over its defense at Providers expense. Ticket2Me reserves the right to appear and defend any actions in which it is named as a party. Provider agrees to pay and reimburse Ticket2Me’s costs and expenses (including reasonable attorney’s fees) incurred in connection with such a suit.
You consent to receive communications from us electronically. You agree that all agreements can be entered into and signed electronically in accordance with applicable law, and all notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such notice or other communications be in writing.
You are prohibited from using any scraper, crawler, spider, robot or other automated means of any kind to access or copy data on the Site, deep-link to any feature or content on the Site, bypass our robot exclusion headers or other measures we may use to prevent or restrict access to the Site.
Violations of system or network security may result in civil or criminal liability. Ticket2Me/Dok2Me will investigate occurrences that may involve such violations and may involve, and cooperate with, law enforcement authorities in prosecuting users who are involved in such violations. You agree not to use any device, software or routine to interfere or attempt to interfere with the proper working of this Site or any activity being conducted on this Site.
Although Ticket2Me/Dok2Me attempts to ensure the integrity and accuracy of the Site and the Content on the Site, it makes no representations, warranties or guarantees whatsoever as to the correctness or accuracy of the Site and Content thereon. It is possible that the Site could include typographical errors, inaccuracies or other errors, and that unauthorized additions, deletions, and alterations could be made to the Site by third parties. In the event that an inaccuracy arises, please inform Ticket2Me/Dok2Me so that it can be corrected. Information contained on the Site may be changed or updated without notice. Additionally, Ticket2Me/Dok2Me shall have no responsibility or liability for information or Content posted to the Site from any third party platform.
Ticket2Me/Dok2Me makes no representations whatsoever about any other website that you may access through this Site. When you access a third-party site, please understand that it is independent from Ticket2Me/Dok2Me and Ticket2Me/Dok2Me has no control over the content on that website. In addition, a link to such website does not mean that Ticket2Me/Dok2Me endorses or accepts any responsibility for the Content, or the use, of the linked site. It is up to you to take precautions to ensure that whatever you select for your use or download is free of such items as viruses, worms, Trojan horses, and other items of a destructive nature. If you decide to access any of the third-party sites linked to this Site, you do this entirely at your own risk.
If you submit, upload or post any agreements, contracts, consents, notices, advice, recommendations, comments, files, videos, images or other materials to us or our Site (“Provider Content”) or provide any Provider Content to patients or other consumers, you agree not to provide any Provider Content that (1) is defamatory, abusive, libelous, unlawful, obscene, threatening, harassing, fraudulent, pornographic, or harmful, or that could encourage criminal or unethical behavior, (2) violates or infringes the privacy, copyright, trademark, trade dress, trade secrets or intellectual property rights of any person or entity, or (3) contains or transmits a virus or any other harmful component. The Provider is solely responsible for obtaining all necessary agreements and consents from and providing all required notices to, patients and other consumers. You agree not to contact other users through unsolicited e-mail, telephone calls, mailings or any other method of communication. You represent and warrant to Ticket2Me/Dok2Me that you have the legal right and authorization to upload all Provider Content at the Site.
Ticket2Me/Dok2Me does not censor Provider Content but does reserve the right (but not the obligation) to monitor and edit or remove any Provider Content submitted to the Site. You grant Ticket2Me/Dok2Me the right to use the name that you submit in connection with any Provider Content. You agree not to use a false email address, impersonate any person or entity, or otherwise mislead as to the origin of any Provider Content. You are and shall remain solely responsible for the content of any Provider Content you post to the Site or provide to patients or other consumer. Ticket2Me/Dok2Me and its affiliates take no responsibility and assume no liability for any Provider Content submitted by you or any third party.
You agree to defend, indemnify and hold Ticket2Me/Dok2Me harmless from and against all third party claims, damages, and expenses (including reasonable attorneys’ fees) against or incurred by Ticket2Me/Dok2Me arising out of any Provider Content you post or allow to be posted to the Site.
TICKET2ME/DOK2ME DOES NOT WARRANT THAT ACCESS TO OR USE OF THE SITE WILL BE UNINTERRUPTED OR ERROR-FREE OR THAT DEFECTS IN THE SITE WILL BE CORRECTED. THE SITE, INCLUDING ANY CONTENT OR INFORMATION CONTAINED WITHIN IT OR ANY SITE-RELATED SERVICE, IS PROVIDED “AS IS,” WITH ALL FAULTS, WITH NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, QUALITY OF INFORMATION, QUIET ENJOYMENT, AND TITLE/NON-INFRINGEMENT. DOXY.ME DOES NOT WARRANT THE ACCURACY, COMPLETENESS OR TIMELINESS OF THE INFORMATION OBTAINED THROUGH THE SITE.
YOU ASSUME TOTAL RESPONSIBILITY AND RISK FOR YOUR USE OF THIS SITE, SITE-RELATED SERVICES, AND LINKED WEBSITES. DOXY.ME DOES NOT WARRANT THAT FILES AVAILABLE FOR DOWNLOAD WILL BE FREE OF VIRUSES, WORMS, TROJAN HORSES OR OTHER DESTRUCTIVE PROGRAMMING. YOU ARE RESPONSIBLE FOR IMPLEMENTING PROCEDURES SUFFICIENT TO SATISFY YOUR NEEDS FOR DATA BACK UP AND SECURITY.
As part of the Services, Ticket2Me/Dok2Me provides a scheduling platform for a Provider to communicate with consumers, potential consumers, patients, and potential patients. Ticket2Me/Dok2Me does not provide any medical advice or professional, legal advice, or representations in any way regarding any medical, professional or legal issues associated with Provider, goods or services offered by Provider, including but not limited to any compliance obligations or steps necessary to comply with any state or federal laws and regulations. The Provider should seek its own legal counsel regarding any legal and compliance issues, and should not rely on any materials or content associated with the Site or Services in determining Provider’s compliance obligations under the law. The Provider and Ticket2Me/Dok2Me agree that Ticket2Me/Dok2Me is not providing any medical advice or legal advice to Provider or any patient, client or, a customer of Provider or to anyone else who may access the Site or use the Services.
TICKET2ME/DOK2ME AND ANY THIRD PARTIES MENTIONED ON THIS SITE ARE NEITHER RESPONSIBLE NOR LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, PUNITIVE, OR OTHER DAMAGES WHATSOEVER (INCLUDING, WITHOUT LIMITATION, THOSE RESULTING FROM LOST PROFITS, LOST DATA, OR BUSINESS INTERRUPTION) ARISING OUT OF OR RELATING IN ANY WAY TO THE SITE, SITE-RELATED SERVICES, CONTENT OR INFORMATION CONTAINED WITHIN THE SITE, AND/OR ANY LINKED WEBSITE, WHETHER BASED ON WARRANTY, CONTRACT, TORT, OR ANY OTHER LEGAL THEORY AND WHETHER OR NOT ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. YOUR SOLE REMEDY FOR DISSATISFACTION WITH THE SITE, SITE-RELATED SERVICES, AND/OR LINKED WEBSITES IS TO STOP USING THE SITE AND/OR THOSE SERVICES.
TO THE EXTENT ANY ASPECTS OF THE FOREGOING LIMITATIONS OF LIABILITY ARE NOT ENFORCEABLE, THE MAXIMUM LIABILITY OF TICKET2ME/DOK2ME TO YOU WITH RESPECT TO YOUR USE OF THIS SITE IS ONE THOUSAND PHILIPPINE PESOS.
By proceeding to set an appointment under this platform, I am electronically signing the FUMC consent form found below and I hereby declare that I have read this form and that I fully understand what is stated here. I was given the opportunity to ask questions and my questions were answered. I have discussed these with my doctor and I fully understand the risks and benefits of telemedicine consultation as they were shared in a language that I can understand.
Telemedicine is the use of telephone, cellphone, computer or electronic gadget that will enable me as a patient to communicate with my doctor/s for the purpose of diagnosis, treatment, management, education and follow-up care when a face-to-face consultation is not possible. Telemedicine consultations may involve live two-way audio and video, patient pictures, medical images, patient’s medical records and other things that may be pertinent to the consultation.
Electronic systems will utilize network and software security protocols to protect patient identity, privacy and confidentiality and to safeguard data and prevent corruption of data against intentional or unintentional corruption. By participating in this teleconsultation, I acknowledge that a physician-patient relationship is formed at my request.
It was explained to me by my doctor that a video conferencing technology will be used to conduct a telemedicine consultation. I understand that as in the face-to-face consultation, I will be asked to give my history, share my laboratory test and imaging results and other documents pertinent to my concerns. Moreover, I may be asked to show certain body parts as may be considered important to form a diagnosis. This is in view of the fact that my doctor will not be in the same room as I am and would not be able to perform the necessary physical examination on me.
Through the use of telemedicine, I will obtain a medical evaluation and impression of my condition. I may receive guidance on monitoring my condition and the next steps to do should my condition change, specific prescription on what to take, instructions on what laboratory and imaging tests to do.
I understand there are potential risks in using this technology, including technical difficulties, interruptions, poor transmission of images leading to misdiagnosis and consequently mistreatment, no access to paper charts/medical records, delays and deficiencies due to malfunction of electronic equipment and software, unauthorized access leading to breach of data privacy and confidentiality. All consultations are considered confidential but given the nature of technology, I understand that despite using appropriate measures, my doctor cannot guarantee the safety of my personal data from data hacking. Therefore I cannot hold my doctor liable for any data that may be lost, corrupted, destroyed or intercepted or the illegal use of my data arising from a breach in security.
I agree to share my personal data with the clinic or hospital staff of my doctor in order to facilitate scheduling of my consultation and for billing purposes. I agree not to record in video or audio format nor divulge the details of my consultation in compliance with the Data Privacy Act of 2012.
I have the right to: (1) ask non-medical staff to leave the telemedicine consultation room; (2) terminate the telemedicine consultation and the physician-patient relationship at anytime; (3) obtain a copy of the information obtained and recorded during the telemedicine consultation; and (4) be assisted by a family member or caregiver in the set-up of the telemedicine at home and to answer some questions.
The clarity of the images, audibility of the sound, the speed of the internet, the presence of background noise all affect the quality of the telemedicine consultation. Physical examination as done in the usual face-to-face consultation is not possible and is therefore a big limitation to the process of making a diagnosis. In case of an urgent concern: It is my doctor’s responsibility to refer me to the nearest hospital in case he deems my concern to be urgent and would warrant immediate action and management by doctors. My doctor’s responsibility ends with the conclusion of the telemedicine consultation.
Maintaining your privacy is an important part of the products and services that we provide. This Privacy Statement, hereafter referred to as “Statement”, explains how we collect, protect, use, and share information when you access our website and mobile application and/or apply for and avail of our products and services.
This Statement outlines the general practices of the Ticket2Me in relation to our processes and content which are made available through our website and mobile applications, and social media pages (collectively referred to as “websites”). This Statement also covers the privacy practices for our customers who apply for and obtain products and services from us, such as, but not limited to, technology services and other such products and services that Ticket2Me may offer from time to time.
The privacy practices described in this Statement are primarily intended for individuals in the Philippines and are designed to comply with the Data Privacy Act of 2012 (R.A. 10173) and its implementing rules and regulations. When accessing our websites, mobile application and/or availing of our services from outside the Philippines, you acknowledge and agree that your information may be transferred to and processed in the Philippines following legal and regulatory standards for data protection that may differ from your current or home jurisdictions.
When you apply for or avail of any product or service that Ticket2Me offers or when you interact with our employees, authorized representatives, agents and service providers, we collect your personal information. This may include, among others, your name and personal particulars such as contact details, addresses, birthdates, how you use/access our websites as well as any written, verbal or electronic conversations with you.
We may, as and when necessary, seek to verify or augment these information with third-party entities including government regulators, judicial, supervisory bodies, tax authorities or courts of competent jurisdiction and, in the process, gain additional information about you.
In the course of availing our products and services, we also collect information about your transactions and dealings which include your account activities, movements and interactions with third parties.
We may also collect, use and keep your personal opinions or comments made known to us via feedback or responses to surveys or any other interaction that you had with our employees, authorized representatives, agents and service providers.
We use the information collected to deliver and provide the products and services that you have availed to:
We may share your personal information with our subsidiaries, affiliates and third parties, under an obligation of confidentiality.
We fully recognize the value of your personal information particularly as it may include sensitive personal information such as your gender, contact details, etc. Appropriately, we strive to maintain the confidentiality, integrity and availability of your personal information by employing physical, technological and procedural safeguards. We train our employees to properly handle your information. Whenever we engage other companies to provide services for us, we require them to protect personal information aligned with our own security standards.
Your personal information shall be retained for as long as the purpose for which it was collected, and such other purposes that you may have consented to from time to time, remains in effect and until such time as it is no longer required nor necessary to keep your information for any other legal, regulatory or business purposes.
In respecting your rights to privacy, you may opt to tell us:
We may charge a fee for processing your request/s for access and/or update. Such a fee depends on the nature and complexity of your request. Information on the processing fee will be made available to you prior to making the request.
For any queries, clarifications or requests on any aspect of this Statement, the exercise of your rights pertaining to your personal information or to provide any feedback that you may have about our processing of personal information, please visit our office at Sagesoft, 8th Floor Jafer Place, 19 Eisenhower Street, Greenhills, San Juan, Metro Manila or get in touch with us at firstname.lastname@example.org.
We may modify or amend this Privacy Statement from time to time to keep up with any changes in relevant laws and regulations applicable to us or how we collect, use, protect, store, share or dispose of your personal information. Any relevant updates will be posted on the Ticket2Me website.
Personal Information/ Data - refers to any information whether recorded in a material form or not, from which the identity of an individual is apparent or can be reasonably and directly ascertained by the entity holding the information, or when put together with other information would directly and certainly identify an individual.
Sensitive Personal Information/ Data - refers to personal information:
We are committed to maintaining the highest degree of integrity in all our dealings with potential, current and past clients, both in terms of normal commercial confidentiality, and the protection of all personal information received in the course of providing the business services concerned. We extend the same standards to all our customers, suppliers and associates.
We always conduct our own services honestly and honourably. We expect our clients and suppliers to do the same. Our technology and assistance provided through our platform, take proper account of ethical considerations, together with the protection of the interests of our clients and suppliers.
Our actions and advice will always conform to relevant law, and we believe that all businesses and organizations, including this agency, should avoid causing any adverse effect on the human rights of people in the organizations we deal with, the local and wider environments, and the well-being of society at large.
We retain the moral rights in, and ownership of, all intellectual property that we create unless agreed otherwise in advance with our clients. In return, we respect the rights properly vested in our clients' intellectual property.
We maintain the quality of our service and technology through constant ongoing review with our clients. We encourage regular review meetings and provide regular progress reports.
We maintain the quality of our service and technology through constant ongoing review with our clients. We encourage regular review meetings and provide regular progress reports.
We always strive to be fair and objective in our advice and actions, and we are never influenced in our decisions, actions or recommendations by issues of gender, race, religion, age or personal disability.
FUMC Telehealth is Fatima University Medical Center's online patient scheduling system for consultations with doctors of different specializations. This service is part of FUMC's thrust to continue to evolve with the times while establishing its rightful place in the healthcare industry as one of the leading players and contributors to nation building.
For inquiries, please send us a message at www.facebook.com/Dok2Me or email us at email@example.com.
+6327210431 to 33 local 8109
Mondays to Thursdays 10AM to 7PM
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